You are a manger of an outpatient therapy center (e.g. physical therapy, occupational therapy etc.). As you review the social media ratings regarding your facility, you see that you rating average is about 3.5 on the 5-point scale. Discuss the measures that you would take to identify the reason(s) for this rating.

Make sure to include the following:

• Describe, in detail, two measures that you would take to identify and improve these ratings
• Respond to at least two other classmates in a way to enhance the conversation and/or provide a different perspective.. Remember this is a class discussion of Senior HSM students. Therefore, simply agreeing or saying standard phrases e.g. “great idea” etc. is not an adequate response

Refer to the grading rubric for guidance as to the expectations of the discussion.