Complete the case study exercise, Spirit Airlines: Reducing the Cost of “No-Frills.” A transcript of this interactive exercise is also available.

Consider what you learned in the experience and respond to the following in a minimum of 175 words:

• Is process improvement alone a sufficient response to Spirit’s declining profits?
• What other changes should Spirit make?
• In what ways can the airline integrate empathy into its dealings with both employees and customers? Do you think it would make a difference?
• What measurable outcomes should Sprit seek during the process improvement effort? Why?

Download the Case Study Key Lessons and Rubric to remember and practice the key collaboration skills.

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In what ways can the airline integrate empathy into its dealings with both employees and customers? Do you think it would make a difference?

After researching and reading the case’s about Spirit Airlines and how they deal when it comes to both its employees and customers. Like for instance; how spirit airlines gets alot of complaint when it comes to delays, misleading pricing, maximize space when it comes to the aircraft and how they pilots can be given a pay raise for a lower profit. In addition;

Senior managers (1) affirm their commitment to active, empathetic involvement with customers; (2) understand the ways in which current procedures and systems mediate interactions with customers; and (3) promote the deployment of social networks and other technologies to help customers tell their stories, and to enable workers and managers alike to hear them. Only when employees can step into their customers’ shoes can companies add authenticity to the claim.

In my suggestion, if Spirit Airlines work together as team and comes up with a solution, when it comes to improving their airlines. Especially, when it comes to providing a good customer care to all customers and leadership providing good leadership and listening to employee’s feedbacks or idea that would make a difference or improvement for the company’s future.

Jesse H. Jones Graduate School of Business, Rice University, 6100 Main Street, MS 521, Houston, TX 77005-1892, U.S.A.

While researching Spirit Airlines consumer reports and history through the module, process improvement may not be a sufficient response to Spirit’s declining profits. The Airline company may have to adopt the latest and greatest technologies in order to save time, money and manpower. By doing this they will enhance productivity and efficiency. Another change the airline could make, if understanding the requirements of the customers and employees. For example, the employees would need more training. This would motivate them to do their best and provide positive reinforcement. This would turn into better provided customer service which in part relays to the customer. Spirit Airlines must analyze their current state of operations in order to output some type of improvement. This would include investigations, surveys and research on the company’s behalf. Hiring an outside company to conduct these surveys and investigations could impose more accurate information. The findings of this research would help identify and understand the strategies needed to be taken to provide customers the best quality experience.

Molly